MIPUI AW - Mizoram PGrams
MIZORAM
Beneficiary Oriented Solution - State
Online Grievances Lodging
Published By: SeMT
The MIPUI AW is an advanced Public Grievance Redressal and Management System (PGrams) designed to efficiently handle and resolve public grievances filed by citizens. It streamlines the entire process of lodging, tracking, and resolving complaints, ensuring transparent and accountable redressal mechanisms for government departments and public service bodies.
Project Details
Brief Background
MIPUI AW is an Public Grievance Redressal and Management System (PGrams) which is a digital platform designed to handle and resolve public complaints efficiently. It integrates multiple government departments, allowing citizens to submit, track, and escalate grievances online.
Objective
To provide a transparent, accountable, and efficient grievance redressal system that improves public service delivery and enhances citizen satisfaction.
Benefits
Implementation Methodology
Requirement Analysis -> Application Development -> Training -> Testing -> Go-Live -> Public Awareness -> Continuous MonitoringImplementing Agency Details
Name of implement agency
Mizoram State e-Governance Society
Name of Representative of Agency
Isaac Zothanpuia
Representative Agency Email
pm.msegs@mizoram.gov.in
Representative Agency Phone / Mobile
3892700002
Availability of application for implementation in Other States
(Details on how this application can be made available to other State)
Yes
