Grievance Redressal System
SIKKIM
Beneficiary Oriented Solution - State
Grievance Redressal System
Published By: SeMT
The Online Grievance Redressal System, provided by the Rural Development Department (RDD), Government of Sikkim, allows citizens to register their grievances and seek resolution through the Sikkim GO Portal
Project Details
Brief Background
Ø Citizens can register their grievances online 24/7 through the Sikkim GO Portal, ensuring continuous access to the system.
Ø Once registered, grievances cannot be deleted or tampered with by anyone, including the admin, ensuring integrity in the process.
Ø Each grievance is assigned a unique Grievance Number, allowing citizens to easily track the status of their complaints and follow up as needed.
Objective
This system is designed to enhance citizen engagement by offering a transparent and efficient platform for addressing concerns directly with the Rural Development Department (RDD).
Benefits
It allows citizens to register their grievances and seek resolution through the Sikkim GO Portal.This system underscores the Rural Development Department’s commitment to providing timely and effective responses to public concerns, fostering trust and accountability in governance.
Implementation Methodology
The applicant creates an account in the Sikkim GO portal and applies for the service. The issuing office verifies the application and the uploaded documents and Provides the resolution
