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Connect Punjab

PUNJAB

Solution related to Certifications and Permissions

Single Window Portal

Published By: SeMT

Connect Portal of Punjab Government is an online platform designed to simplify and streamline the process of availing our services. CItizens can apply for different services from various government departments such as certificates, ID cards, permits, utilities etc. The full list of services is accessible from https://connect.punjab.gov.in/service/citizenservice

Project Details

Brief Background

The 'Connect Punjab' portal (https://connect.punjab.gov.in/) is a unified platform launched by the Government of Punjab to streamline the delivery of government services and facilitate citizen interaction. It serves as a one-stop digital gateway where citizens can access a wide range of government services, lodge grievances, track applications, and provide feedback. The portal integrates various departments and services, simplifying processes for both the government and the public, ensuring efficient service delivery, transparency, and timely resolution of issues.

Designed to enhance user experience, the platform offers multiple interfaces for grievance redressal, including web access, mobile applications, and call centers. It aims to promote accountability and improve governance by digitizing services and ensuring citizens can engage with government services conveniently from anywhere.

Launched as part of the Government of Punjab’s digital transformation initiatives, it supports the state’s mission of creating a more transparent and citizen-centric administration. It helps improve accountability by ensuring that departments respond to citizens in a timely manner.

Objective

The objective of the Connect Portal is to provide a unified, digital platform for the citizens of Punjab to access government services, lodge grievances, and track applications in a streamlined and transparent manner.

Benefits

1.⁠ ⁠Convenience
 2.⁠ ⁠Transparency
 3.⁠ ⁠Time-saving
 4.⁠ ⁠Reduced paperwork
 5.⁠ ⁠Increased accessibility
 6.⁠ ⁠Improved governance

Implementation Methodology

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Implementing Agency Details

Name of implement agency

Punjab State eGovernance Society

Name of Representative of Agency

Vinesh Gautam

Representative Agency Email

vinesh.gautam@punjab.gov.in

Representative Agency Phone / Mobile

9878424584

Technology Architecture

Additional Image

Contact Details

Sree Subhash Koganti, Senior Consultant (SeMT), Department of Governance Reforms and Public Grievances

sree.koganti@semt.gov.in

9988958284