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eUNNAT

JAMMU & KASHMIR

Beneficiary Oriented Solution - State

Digital Infrastructure for DBT schemes

Published By: SeMT

https://eunnat.jk.gov.in/

The UT Government of Jammu and Kashmir has facilitated ease of accessibility of services at a single place and accordingly a portal "e-UNNAT" - Unified integrated Accessible, Transparent, which is dynamic in nature with URL http://eunnat.jk.gov.in, has been developed, deployed and hosted in J&K State Data Centre by Information Technology Department through National Informatics Centre, J&K.

 J&K is the first in the country to integrate with Meri Pechaan (National Single Sign On) launched by Hon'ble Prime Minister on 4th July’ 2022.

With the development of e-unnat portal, till date around 1164 online services have been brought under a single unified umbrella, through which citizens can visit this portal and check the availability of online services being offered by the Government without having to remember the name of multiple web portals /login credentials. Under e-unnat portal, as all the services have been integrated with e-payment, e-mail, SMS, RAS, UMANG, Digilocker etc, timely alerts, regarding the progress of applications being processed, are being sent by means of SMS and emails, besides eliciting the response and feedback of citizens regarding the ease of availing, uses and quality of services by means of Rapid Assessment System. All 1164 online services as on date have been brought on board the Mobile App Mobile application platform, thus moving towards achieving the goal "Aapka Mobile Humara Daftar". A few services like Birth certificates, Death certificates have been integrated and more are in the process of being integrated with DigiLocker thus paving the way for a citizen to obtain the digital document while sitting in comfort in their home/offices. More than 2348184  Digital documents have been delivered to the citizens till date.

A dynamic and intelligent chatbot service “NICCI chatbot” is also integrated with eUNNAT portal for quick responses. 

Project Details

Brief Background

https://eunnat.jk.gov.in/

The UT Government of Jammu and Kashmir has facilitated ease of accessibility of services at a single place and accordingly a portal "e-UNNAT" - Unified integrated Accessible, Transparent, which is dynamic in nature with URL http://eunnat.jk.gov.in, has been developed, deployed and hosted in J&K State Data Centre by Information Technology Department through National Informatics Centre, J&K.

 J&K is the first in the country to integrate with Meri Pechaan (National Single Sign On) launched by Hon'ble Prime Minister on 4th July’ 2022.

With the development of e-unnat portal, till date around 1164 online services have been brought under a single unified umbrella, through which citizens can visit this portal and check the availability of online services being offered by the Government without having to remember the name of multiple web portals /login credentials. Under e-unnat portal, as all the services have been integrated with e-payment, e-mail, SMS, RAS, UMANG, Digilocker etc, timely alerts, regarding the progress of applications being processed, are being sent by means of SMS and emails, besides eliciting the response and feedback of citizens regarding the ease of availing, uses and quality of services by means of Rapid Assessment System. About 1164 online services as on date have been brought on board on the Mobile application platform, thus moving towards achieving the goal "Aapka Mobile Humara Daftar". A few services like Birth certificates, Death certificates have been integrated and more are in the process of being integrated with DigiLocker thus paving the way for a citizen to obtain the digital document while sitting in comfort in their home/offices. More than 2348184  Digital documents have been delivered to the citizens till date.

A dynamic and intelligent chatbot service “DigiSahayak chatbot” is also integrated with eUNNAT portal for quick responses. 

Objective

The primary beneficiaries of the innovative scheme are the citizens of Jammu and
Kashmir. Citizens experience a simplified and user-friendly approach to accessing
government services through the "e-UNNAT" portal. This platform eliminates the need
to navigate multiple portals or visit government offices, providing a centralized hub for
various services. The initiative focuses on enhancing the overall experience for
citizens by making services more accessible, reducing bureaucratic hurdles, and
promoting efficiency in grievance resolution.
Various government departments and agencies at both the central and state levels are
key stakeholders.

Benefits

The implementation of the "e-UNNAT" Unified Citizen Services Portal in Jammu &
Kashmir has brought about perceptible improvements in various processes, systems,
and institution building. Here's a comparative analysis of the earlier status and the
status after the implementation of this innovative solution:
1. Accessibility and Ease of Services:
Citizens faced challenges in accessing government services, navigating multiple
portals, and physically visiting government offices.
Status After Implementation: The "e-UNNAT" portal provides a unified platform,
reducing complexity and eliminating the need for citizens to remember multiple web
portal names or visit government offices. Access to services is now more accessible
and user-friendly.
2. Integration of Stakeholder Services:
Services from various stakeholders (Central, State, Private) were dispersed across
different platforms.
Status After Implementation: The "e-UNNAT" portal integrates services from
diverse stakeholders onto a single platform, providing a centralized hub for citizens
to access a wide range of services seamlessly.
3. National Single Sign-On Integration:
Lack of integration with a national single sign-on mechanism.
Status After Implementation: Gradual integration with "Meri Pehchaan" (National
Single Sign-On) ensures citizens have a unified sign-on experience across multiple
services, streamlining the login process.
4. Auto Appeal System:
Manual appeal processes and potential delays in grievance resolution.
Status After Implementation: Integration with the Auto Appeal System of PSGA
automates the appeals process, ensuring timely responses to breached timelines
and enhancing the accountability of designated officers.
5. Integration with Various Platforms:
Limited integration with e-payment, e-mail, SMS Alerts, Digilocker, and other
platforms.
Status After Implementation: The "e-UNNAT" portal integrates with various
platforms, providing citizens with diverse channels for communication, real-time
updates, and dynamic queries related to services.
6. Mobile Dost Android Application:
Non availability of mobile application.
Status After Implementation: Bringing 1120 online services onto the Mobile Dost
platform expands the reach of services to a broader mobile user base, aligning with
the goal of "Aapka Mobile Humara Daftar."
7. Rapid Assessment System Integration:
Limited feedback mechanisms and citizen responses.
Status After Implementation: Integration with the Rapid Assessment System of
elicits responses and feedback from citizens regarding the ease, utility, and quality
of services, contributing to continuous improvement.
8. Digi Sahayak Chat-Bot Integration:
Limited dynamic queries related to services.
Status After Implementation: Integration with the Digi Sahayak chat-bot facilitates
dynamic queries, enhancing the applicant's experience through the "e-UNNAT"
platform.
In summary, the implementation of the "e-UNNAT" portal has significantly improved
accessibility, streamlined service delivery, and integrated various platforms. These
improvements contribute to a more efficient, transparent, and citizen-centric
governance system in Jammu & Kashmir.
9. Doorstep delivery of services through CSC Digi dost program:
Citizens faced challenges in accessing government services due to geographical
constraints, especially in remote areas. The quality of services varied across
different regions, and there were inconsistencies in the delivery of services.
Status After Implementation: Increased infrastructure and extended reach ensure
that citizens, including those in remote locations, can easily access doorstep
services. Citizens can now avail a broader spectrum of services without needing to
visit CSC centers, making doorstep service delivery more comprehensive and
convenient. Around 1164 eservices which are available on eUNNAT can now be
availed by citizens at their doorstep.

Implementation Methodology

The digital capacity building of stakeholders and beneficiaries is a crucial aspect of
ensuring the successful implementation and utilization of the "e-UNNAT" Unified
Citizen Services Portal. Various steps have been undertaken to enhance the digital
skills and knowledge of key stakeholders and beneficiaries, enabling them to fully
benefit from the innovation.
A. Interactive Workshops:
1. Foster a collaborative learning environment through interactive workshops.
2. Organized workshops in the Digital India Conference 2022, Digital J&K
conference and 25th NCeG conference at Katra to encourage active
participation, questions, and discussions among stakeholders.
3. Providing practical demonstrations and real-time problem-solving scenarios to
enhance understanding.
B. Mobile Dost Mobile App: Familiarize users with the mobile application version of
the portal.
1. Conducting specific training sessions for users to navigate and utilize the
Mobile Dost mobile app which includes eservices as per the version available
at "e-UNNAT" portal.
2. Emphasizing the convenience and features available through the mobile
application.
3. Feedback Mechanisms: Encourage feedback for continuous improvement.
4. Public darbars, Back2Village programs, and various district-level initiatives are
organized periodically to enhance citizen awareness and convenience. These
events serve as platforms for direct interaction, addressing citizen concerns,
and ensuring efficient service delivery..
Steps Undertaken:
1. Establishing mechanisms for stakeholders and beneficiaries to provide
feedback on their learning experiences.
2. Using feedback to refine and enhance the training programs based on user
input.

Implementing Agency Details

Name of implement agency

Information Technology Department

Name of Representative of Agency

CSC

Representative Agency Email

Representative Agency Phone / Mobile

Technology Details

  • Front-end
  • Backend
  • Middleware
  • Analytics details
  • Emerging Technologies
  • Hosting Sizing Details
  • Availability on Mobile

PhP

MySQL

Android and iOS

Additional information

Additional Image

Technology Architecture

Additional Image

Contact Details

Ms. Prerna Puri , IAS, Commissioner Secretary ,Information Technology Department, Information Technology Department

cit-jk@nic.in

1942506038