CM Connect
MEGHALAYA
Beneficiary Oriented Solution - State
Chief Minister Helpline for Citizen
Published By: SeMT
CM Connect is a one-stop solution to address grievances, inquiries and Citizens, where citizens can raise grievances & concerns through designated Toll-free helplines 1971 & 1800-3456-851 and through WhatsApp chatbot 9436394363 and also through email cmconnect1971@outlook.com.
The CM Connect is an initiative by the Government of Meghalaya to improve citizen engagement and streamline communication between the government and the people. This platform aims to bridge the gap between the government and the people, ensuring that every citizen's voice is heard and their concerns are addressed in a timely manner.
Project Details
Brief Background
CM Connect is a one-stop solution to address grievances, inquiries and Citizens, where citizens can raise grievances and concerns through designated Toll-free helplines 1971 & 1800-3456-851 and through WhatsApp chatbot 9436394363 and also through email cmconnect1971@outlook.com.
The CM Connect is an initiative by the Government of Meghalaya to improve citizen engagement and streamline communication between the government and the people. This platform aims to bridge the gap between the government and the people, ensuring that every citizen's voice is heard and their concerns are addressed in a timely manner.
Chief Minister Helpline (CM Connect) will serve the citizens with the below mentioned purposes:
• Complain/Grievance registration and redressal.
• Information dissemination about the Govt. Schemes and Services to the citizens
• Escalation to concerned officials for timely resolution.
• Capturing the suggestion and feedback from citizens
Objective
Chief Minister Helpline is an effort towards good governance to listen to citizen’s grievances at their doorstep & effectively redress them in a time-bound manner.
Benefits
Some of the benefits envisaged with successful implementation of Meghalaya Chief Minister Helpline are:
• Traceable citizens complaints
• Easy movement of complaints to concerned officials
• Qualitative disposal of complaints
• Timely resolution of the complaints registered
• Satisfied and content citizens
Implementation Methodology
NAImplementing Agency Details
Name of implement agency
Chief Minister's Secretariat
Name of Representative of Agency
Shri. Alexander S. Mukhim, MCS
Representative Agency Email
alexander.s.mukhim@meghalaya.gov.in
Representative Agency Phone / Mobile
Deputy Secretary to the Govt. of Meghalaya
Availability of application for implementation in Other States
(Details on how this application can be made available to other State)
Yes
