Labour Department Management System (LDMS)
RAJASTHAN
Beneficiary Oriented Solution - State
Published By: SeMT
To enhance efficiency, transparency, answerability and speed in the activities of the Labour Department, a computer based online system “Labour Department Management System” was deployed. A centralized web based application https://ldms.rajasthan.gov.in is accessible through internet from anywhere via https://sso.rajasthan.gov.in . Software has been developed mainly using Microsoft technologies namely C#, ASP.NET, MS SQL Server 2012, web services and AJAX. Apart from user management module which registers and classifies the authentic users of the application, following sub-applications & respective modules are the core & integral parts of the software application.
Project Details
Brief Background
Department of Labour, Government of Rajasthan is a public service department catering to the citizens of Rajasthan. Till the year 2013, most of the activities & functions of the department were manual and isolated. In 2013, by the virtue of open tender, bids were invited to digitize all the activities of the department. Several private entities submitted their bids and after vetting of submitted documents, the most eligible one was awarded the work contract. The initial scope of work included digitization of almost all the functions at Division level of the department , supply of hardware, training, data conversion and hand holding for an year for the successful implementation of the project. Entire project was executed in timely fashion and deployed on the servers at RISL SDC after proper third party auditing and thorough end user testing.
After the completion of one year, RISL invited the same party through single party procurement process to bid for the rollout & maintenance of the entire project throughout the state of Rajasthan for a period of 3 years. The scope of work included:
a. Deployment of manpower resources as a team at the HQ & Division level offices of the department.
b. Maintenance of the existing software.
c. Development of new modules as per the requirements
d. Integration with other external systems to meet the state government objectives.
e. Data Management (Right & Roles management, reassignment of applications, User updation, import/export of bulk data, generation of customized reports in desired format, etc.)
f. Maintenance of the existing hardware & the networking equipments provided in the first phase.
g. Help desk support to the citizens, e-Mitra users & the departmental users with regards to the problems being faced while using the software application.
The entire project was executed by the entrusted vendor in professional manner & within SLAs.
The project was launched by RISL (RajCOMP Info Services Ltd., a Rajasthan Government organization) under the aegis of NeGD (National e-Governance Division) & NiSG (National Institute of Smart Governance) with SeMT( State e-Governance Mission Team) as field action team, with the motto:
“Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realize the basic needs of the common man.”
The financing of project was sourced from central team and the execution & supervision was carried out by the RISL & SeMT representatives.
The project, at present, is running in extended stage, i.e., on similar conditions as in the second phase but on financing from the BOCW Board.
The project has been acknowledged and praised by noteworthy dignitaries for its magnitude and level of services being achieved. It has enabled the department and the state government to meet the objectives envisioned/set forth by the Central Government in Ease of Doing Business (EODB).
Objective
Main Objective of Software were follows:
1. Less footfall of the citizens and business representatives in the office thus lesser interaction with the officials and lesser the chances of malpractices (grafts, undue favours etc.)
2. Enhanced transparency in the system increased the responsibility of the officials thus removal of lackadaisical approach of the officials.
3. Comfort for the citizens and business representatives as they could interact with the department from their home/office/close by (E-Mitra kiosk) without paying physical visits thus saving time and resources.
4. Reduction in redundant jobs, for example, preparation of similar reports at different hierarchical levels
5. Ready availability of a Decision Support System for the management.
LDMS Project is purely a Service Delivery project
A Service is defined as the core services that are delivered by the Ministry/ department/ institution to Government, Business or Citizen.
Services offered by the LDMS may be classified, based upon the nature of the service provider and the beneficiaries who avails these services, into three groups:
Government to Citizen (G2C): Services provided by the Government to Citizens. The BOCW Welfare Board under various schemes distributes monetary benefits to the registered beneficiaries (citizens) through the LDMS application. The department receives/accepts the grievances of citizens and addresses them through the same application.
Government to Business (G2B): Services provided by the Government to Businesses. In case of industrial disputes, or compliance the department helps the businesses in settling the issues in amicable ways.
Government to Government (G2G): Services provided by the Government to the Government. LDMS application has integration with several other departments viz., Bhamashah, E-MItra, Health, etc. The data exchange services are being utilized by the respective departments for meeting respective goals.
Benefits
Benefits
• Benefits for Beneficiary while applying for scheme
• Benefits for Department, Likewise efficiency of the Departmental users has increased. With the introduction of online system, transparency, availability of information, validations, etc. have become easier.
• The benefits that the project would be providing to the stakeholders in terms of set objectives of transparency, accountability, efficiency and effectiveness.
