Janaspandana - Integrated Public Grievance Redressal System
KARNATAKA
Others
Public Grievance
Published By: SeMT
Janaspandana-iPGRS, is a one-stop multi-model, robust, data-driven & paperless IT platform to transform Karnatakas Grievance Management System for registration, processing and redressal of the public grievances regarding the delivery of services and schemes of various Departments of Government of Karnataka.
Project Details
Brief Background
Government of Karnataka with a vision to address the Grievances of its citizens in an effective manner and to monitor the resolution in a time-bound manner has felt the need to have an online system to register track and manage the citizen grievances from the last mile functionary activities. This vision has led to the development and implementation of the Janaspandana
Objective
Address the Citizen Grievances and manage the resolution of grievances in a time-bound manner starting from the last mile functionary activities in an online and effective manner.
Benefits
1. More than 40 Administrative departments and 250+ Line departments onboarded. 2. Multi-channel (Online Call Centre Mobile App OTC) grievance registration facility for Citizens. 3. Effecctive monitoring by mapping 17 000+ Last Mile Functionaries up-to GP level for grievance redressal. 4. 1 62 000+ grievances registered 1 54 000+ redressed. 5. Integrations with other Government applications for efficient management like e-Office CPGRAMS AJSK SAKALA Seva Sindhu RGHCL BBMP e-Mapana Court Cases RERA & SSP.
Implementation Methodology
Implemented in a phased manner.Implementing Agency Details
Name of implement agency
Centre for Smart Governance (CSG), DPAR (e-Governance)
Name of Representative of Agency
Shri. K. S. Raghunath
Representative Agency Email
raghunath.ks@csgkarnataka.in
Representative Agency Phone / Mobile
9980162706
