Aaple Sarkar Grievance Redressal Portal
MAHARASHTRA
Others
Grievance Management
Published By: N
One-stop platform for citizens of Maharashtra to seek redressal of their grievances.
The citizen must submit the grievance. A token number will be produced as soon as the complaint is submitted.
Only with that token number can citizens follow up on their complaints and find out the status of those complaints as of right now.
Project Details
Brief Background
Aaple Sarkar is a grievance redressal portal launched by the Government of Maharashtra to provide citizens with a convenient and efficient way to lodge and track their grievances.
It allows citizens to file grievances through their mobile phones or computers and receive updates on the status of their grievance.
The portal also provides a feedback mechanism for citizens to rate the quality of resolution of their grievance.
Objective
The main objective of this portal is to resolve more and more complaint of citizens and provide them with simple interface so file grievance and and track grievance.
Benefits
1 citizen can easily register themself
2 NRI citizen can also register
3 Citizen can track filed grievance.
4 Citizen can escalte grievance.
5 Cittizen can give feedback for resolved grievance.
Implementation Methodology
AgileImplementing Agency Details
Name of implement agency
Silver Touch technology ltd.
Name of Representative of Agency
Sameer bharat kale
Representative Agency Email
sameer_kale@silvertouch.com
Representative Agency Phone / Mobile
9768082800
