RTS Maharashtra Web Portal
MAHARASHTRA
Solution related to Certifications and Permissions
Single Window Portal
Published By: SeMT
The Government of Maharashtra has designed RTS Maharashtra mobile app or Aaple Sarkar Web Portal to allow citizens access to information regarding services available under RTS Act. In case of delay in service delivery without adequate justification, citizens can file first and second Appeal with senior officers within the department and third and final Appeal can be filed before the Commission.
Project Details
Brief Background
The Maharashtra Right to Public Service Act, 2015 is a revolutionary Act. This Act provides that the citizens shall be provided services by the State Government in a transparent, efficient and time bound manner. In order to ensure effective implementation of this Act, the Maharashtra State Commission for Right to Services has been established. On 1st March, 2017 former Chief Secretary of Maharashtra State, Shri Swadheen Kshatriya was appointed as the First State Chief Commissioner for Right to Services. After completing his tenure, he retired on 25.01.2022. Then Shri Dilip Shinde who was appointed as Commissioner, Right to Services, Pune held additional charge of the post of the Chief Commissioner, Right to Services, Maharashtra State from 25.01.2022 to 03.05.2023. Now from 04.05.2023, Ex. Chief Secretary of Maharashtra, Shri Manu Kumar Srivastava has taken over charge as the Chief Commissioner, Right to Services, Maharashtra State.
Objective
Citizens can get complete information regarding which services are available under this Act by accessing either the mobile app ‘RTS Maharashtra’ or ‘Aaple Sarkar Web Portal’. Citizens can even apply online for availing these services. In case of delay in providing the services or denial of the services without adequate justification, citizens can file first and second Appeal with senior officers within the department and third and final Appeal can be filed before the Commission.
Benefits
Login and Dashboard for Citizen and VLE (Village Level Entrepreneur) Integrated with DigiLocker, Aadhaar, and Pay Gov India for secure and streamlined services Department-wise categorized e-services with detailed descriptions for easy access Facility to locate nearby Sewa Kendra (service centers) for in-person assistance Provision to track application status using a unique Application ID Detailed information on EoDB (Ease of Doing Business) Acts, Policies, and Reforms Detailed dashboard view of statistics for informed decision making Compliant with W3C and GIGW standards for a user-friendly experience Available to download the mobile app on Android (Google Play Store) and iOS (App Store)
Implementation Methodology
Implementing Agency Details
Name of implement agency
MahaIT
Name of Representative of Agency
Rahul Surve
Representative Agency Email
rahul.surve@mahait.org
Representative Agency Phone / Mobile
Availability of application for implementation in Other States
(Details on how this application can be made available to other State)
YES
