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Implemenation of eOffice Project

ARUNACHAL PRADESH

Solution for Government Internal Functioning

Eoffice

Published By: SeMT

e-Office project was taken up in mission mode by the Government of Arunachal Pradesh to improve efficiency in government processes and enhance its service delivery mechanisms.

Overall e-Office Statistics of Arunachal Pradesh as on 08/10/2024:

1.       Total user account created                                            :13,230                

2.       Total e-File created                                                          :1,98,726

3.       Number of offices on-boarded                   :842

4.       e-file usage in NE State                                   :1st

5.       e-file usage PAN India                                     :11th

Project Details

Brief Background

It is a digital work place solution built on open architecture making it a standard reusable product amenable for replication across the Governments. It is a product suite comprised of several applications for transforming the day-to-day official work-related activities of a government organization.
e-Office is a step forward into an era of paperless administration, it is a Digital Workplace Solution that replaces the existing manual handling of files and documents with an efficient electronic system being implemented by Govt. of Arunachal Pradesh.

Objective

1.       Transparency: All users can track files and know their status at all times

2.       Accountability: It's easier to monitor the quality and speed of decision making

3.       Data security: Data integrity and security are assured

4.       Innovation: Staff can spend less time on unproductive procedures and more time on innovation

5.       Paperless: Government offices can work paperlessly

6.       Efficiency: Departments can make quicker and more informed decisions

Benefits

State Government has benefitted massively with the improved efficiency, cost savings, accountability & transparency, Accessibility, Environment sustainability and Faster decision making.

Implementation Methodology

1.       Needs Assessment: Identify organizational requirements, user needs, and existing challenges. Engage stakeholders through surveys or meetings.

2.       Planning: Develop a detailed implementation plan outlining objectives, timelines, resource allocation, and risk management strategies.

3.       Customization: Tailor the eOffice software to fit organizational workflows and processes. This may involve configuring features, user roles, and permissions.

4.       Infrastructure Setup: Ensure that the necessary IT infrastructure is in place, including hardware, software, and network capabilities.

5.       Pilot Testing: Conduct a pilot test with a small user group to identify issues and gather feedback. This allows for adjustments before full deployment.

6.       Training: Provide comprehensive training for all users. Focus on both technical skills and best practices for using the software effectively.

7.       Deployment: Roll out the software organization-wide. Monitor the process closely to address any immediate issues.

8.       Support and Maintenance: Establish ongoing support systems for troubleshooting and updates. Gather user feedback for continuous improvement.

9.       Evaluation: After implementation, assess the software’s impact on productivity and efficiency. Use metrics and user feedback to evaluate success and identify areas for further enhancement.

Implementing Agency Details

Name of implement agency

DITC

Name of Representative of Agency

Neelam Yapin

Representative Agency Email

Representative Agency Phone / Mobile

Technology Details

Number of Use Cases

Sn Use Case Name Use Case Details
1 eFile A workflow-based file management system that allows users to create files and notes.

Technology Architecture

Additional Image

Contact Details

Neelam Yapin, Director, DIT&C

neelam.yapin@gov.in

9436040275