CM Helpline web portal
TAMIL NADU
Solution for Government Internal Functioning
Grievance management
Published By: SeMT
The Integrated and Inclusive Public Grievance CM Helpline Management System (CM Helpline) is?a two-way communication platform for citizens to register their grievances and get them resolved in one place, conveniently.
Project Details
Brief Background
Citizen grievance to Chief Minister
Objective
Citizen can File their grievance(s) anytime and from anywhere. Track their grievance(s) and see the status. Ask questions. Provide Suggestions for improvement. See Announcements from the CM.
Benefits
To make the above services widely accessible to the citizens this service is being delivered via multiple channels helpline number 1100 web portal mobile app email and post. Grievances filed by any of these methods get routed to the responsible government office via a single point of contact a call center that addresses redirects and tracks the grievances. This is being done with the goal of making the grievance redressal process integrated and inclusive thus benefiting citizens through speedy resolution of their grievances.
Implementation Methodology
Cloud based Helpdesk SolutionImplementing Agency Details
Name of implement agency
Zoho Corporation
Name of Representative of Agency
Mudhalvarin Mugavari Department
Representative Agency Email
cmcell@tn.gov.in
Representative Agency Phone / Mobile
9940764955
Availability of application for implementation in Other States
(Details on how this application can be made available to other State)
No