Centralized Grievance Redressal Cell (CGRC)
BIHAR
Beneficiary Oriented Solution - State
Urban Development and Housing Department
Published By: SeMT
Centralized Grievance Redressal Cell (CGRC) has been established by the Urban Development and Housing Department to facilitate effective and timely redressal of grievances related to all Urban Local Bodies. This initiative is part of the drive by the government of Bihar to bring about transparency in the administration through use of Information Technology and Communication (ICT). This cell registers the grievances of citizens related to all Urban Local Bodies in Bihar. In addition the cell provides information and feedback on the services of the department and municipal bodies.
Project Details
Brief Background
The Urban Development & Housing Department is the nodal Department for ensuring appropriate and planned growth of cities and towns with adequate infrastructure, amenities and services provided to the citizens of Bihar through the Urban Local Bodies and parastatal agencies. The Department has been instrumental in carrying out various concrete measures for efficient management & delivery of civic services like provision of affordable housing, safe drinking water, sanitation including solid waste management, storm water drainage, sewerage, roads, public transport; and creation of livelihood opportunities by accelerating economic growth of cities/towns and building capacity of the urban poor. The Housing and Urban Development Department is headed by the Minister, The Principal Secretary, UDHD is the administrative head of the Department.
Objective
Centralized Grievance Redressal Cell (CGRC) has been established by the Urban Development and Housing Department to facilitate effective and timely redressal of grievances related to all Urban Local Bodies. This initiative is part of the drive by the government of Bihar to bring about transparency in the administration through use of Information Technology and Communication (ICT). This cell registers the grievances of citizens related to all Urban Local Bodies in Bihar. In addition the cell provides information and feedback on the services of the department and municipal bodies.
Benefits
the cell provides information and feedback on the services of the department and municipal bodies..
Implementation Methodology
It focuses on leveraging e-governance tools to effectively share scheme information with the public.Implementing Agency Details
Name of implement agency
Optimize It Systems Pvt. Ltd.
Name of Representative of Agency
Prasenjit Gupta
Representative Agency Email
prasenjit.gupta@optimizeitsystems.com
Representative Agency Phone / Mobile
9830622416
Availability of application for implementation in Other States
(Details on how this application can be made available to other State)
No
