Hyderabad Metropolitan Water Supply and Sewerage Board (HMWS&SB)
TELANGANA
Beneficiary Oriented Solution - State
Water Supply
Published By: N
The Hyderabad Water Board website offers essential online services for residents, including: 1. Apply for New Connections: Users can easily apply for new water supply connections. 2. Book Water Tankers: Convenient booking of water tankers for additional supply. 3. Register Grievances: A platform to report complaints related to water supply. 4. Online Bill Payment: Users can pay their water bills online. 5. WhatsApp Connectivity: Quick assistance through WhatsApp. Overall, the site enhances accessibility and efficiency in managing water services in Hyderabad.
Project Details
Brief Background
The Hyderabad Metropolitan Water Supply and Sewerage Board (HMWS& SB) was established on November 1 1989 under the Hyderabad Metropolitan Water Supply and Sewerage Act 1989. Its primary responsibilities include: Potable Water Supply: Planning designing constructing maintaining operating and managing the water supply system. Sewerage Management: Overseeing sewerage disposal and treatment works including all related planning and operations.
Objective
1. Service Assurance: To publicly confirm the service assurance provided to customers who regularly pay their bills for water and sanitation services.2. Quality Standards: To uphold high standards in service delivery ensuring that the needs of consumers are met effectively.
3. Sustainable Management: To manage water resources efficiently involving stakeholders for sustainable development and maintaining compliance with WHO standards.
4. Health and Sanitation: To ensure the supply of safe drinking water and proper sanitation to promote good health and prevent disease among the population.
5. Public Engagement: To encourage public participation in water conservation efforts and responsible usage enhancing overall service effectiveness.
Benefits
1. One-Time Settlement Scheme: Customers can clear pending water bills without interest helping around 7 lakh customers settle debts easily.2. Convenient Online Services: The portal enables online applications for new connections tanker bookings and bill payments enhancing accessibility.
3. Grievance Redressal: Users can register complaints directly on the website for prompt resolution of water supply issues.
4. Public Engagement: Encourages community participation in water conservation and responsible usage.
5. Improved Service Delivery: Utilizes technology to provide efficient and reliable water supply and sanitation services.
Implementation Methodology
1. Infrastructure Development: Enhancing water supply infrastructure through projects like the Water Supply Distribution Network Project (WSDP).2. Mission Mode Approach: Ensuring potable water reaches every household especially in underserved areas under initiatives like Mission Bhagiratha.
3. Technology Integration: Utilizing the JAL App for real-time complaint management and efficient resolution of water supply issues.
4. Public Monitoring and Feedback: Engaging community members for third-party audits to enhance transparency and accountability.
5. GIS Mapping and SCADA Systems: Employing Geographic Information System (GIS) mapping and SCADA for effective monitoring of water operations.
6. Stakeholder Collaboration: Partnering with government bodies and private entities for funding and support in infrastructure projects.
Availability of application for implementation in Other States
(Details on how this application can be made available to other State)
A parallel application could be Delhi Jal Board
