Vidyut Ombudsman Telangana
TELANGANA
Beneficiary Oriented Solution - State
Public distribution
Published By: N
The Vidyut Ombudsman is an appellate authority that provides a platform for consumers who are affected by deficiencies in electricity services to resolve their grievances. It offers an alternative, time-bound, and cost-effective route for addressing electricity-related complaints. Consumers need to exhaust other available remedies, such as the Consumer Grievance Redressal Forum (CGRF), before approaching the Vidyut Ombudsman.
Project Details
Brief Background
The Vidyut Ombudsman for Telangana was established under Sub Section (6) of Section 42 of the Electricity Act 20032. This institution serves as an appellate authority for addressing grievances in the electricity sector of Telangana functioning under the Telangana State Electricity Regulatory Commission (TSERC)
Objective
1. Grievance Redressal: Offering a time-bound and cost-effective route for resolving electricity-related complaints.2. Appellate Authority: Acting as an appellate body for consumers not satisfied with the decisions of the Consumer Grievance Redressal Forums (CGRFs).
3. Compliance Enforcement: Ensuring that the orders issued are binding and complied with by the Distribution Companies (DISCOMs).
4. Transparency: Promoting transparency in the redressal of consumer complaints.
Benefits
1. Accessible Grievance Redressal: Consumers can easily file appeals and complaints online making the process more accessible.2. Time Efficiency: Provides a time-bound process for resolving disputes ensuring timely redressal of grievances.
3. Cost-Effective: Offers a cost-less alternative to resolving disputes without the need for extensive legal proceedings.
4. Legal Compliance: Helps enforce compliance with regulations and mandates for DISCOMs ensuring consumers rights are upheld.
Implementation Methodology
1. User Registration: Consumers register on the portal to submit appeals or grievances.2. Appeal Submission: Users submit appeals online which get assigned a unique number upon receipt. This ensures traceability.
3. Document Verification: The portal integrates with existing systems for document verification reducing gaps in information.
4. Hearing Scheduling: Notices are issued to both appellants and respondents scheduling a hearing. Participants can also authorize representatives to appear on their behalf.
5. Final Orders: Once hearings are completed orders are issued and communicated to both parties. The portal ensures compliance through penalties for non-compliance for Distribution Companies (DISCOMs).
Implementing Agency Details
Name of implement agency
TSERC (Telangana State Electricity Regulatory Commission) IT Wing
Name of Representative of Agency
Telangana State Electricity Regulatory Commission (TSERC) IT Wing
Representative Agency Email
vo-tserc@telangana.gov.in
Representative Agency Phone / Mobile
040-23450901
Availability of application for implementation in Other States
(Details on how this application can be made available to other State)
Karnataka: Karnataka Electricity Regulatory Commission (KERC) has a similar mechanism for grievance redressal. Maharashtra: Maharashtra Electricity Regulatory Commission (MERC) provides comparable services via their consumer grievance redressal forums. Andhra Pradesh: Andhra Pradesh Electricity Regulatory Commission (APERC) also has a similar mechanism for consumer grievance redressal.
