eSewa
PUNJAB
Beneficiary Oriented Solution - State
Citizen Service Delivery
Published By: SeMT
Project Details
Brief Background
The e-Sewa platform of the Punjab Government is part of the larger "Digital India" campaign, aimed at transforming governance through technology. It serves as the backbone of Punjab's Sewa Kendras, which are e-governance centers established across the state to provide streamlined access to government services. With 538 operational centers and over 400 public services available, these Kendras ensure that government services are accessible to every citizen, even in rural areas.
Objective
The primary objective of the e-Sewa platform is to simplify and enhance the delivery of government services to the citizens. It aims to eliminate the need for citizens to visit multiple government offices by offering a single digital window through the Sewa Kendras and the Doorstep Delivery Service. The goal is to make governance more citizen-centric, efficient, and transparent while promoting digital inclusion.
Benefits
Some benefits:- Convenience: Citizens can access a wide range of services, such as obtaining certificates (birth, death, residence), licenses, pensions, and more, through a single platform at nearby Sewa Kendras or via doorstep delivery.
- Transparency: By reducing intermediaries and automating processes, the e-Sewa platform increases transparency in service delivery.
- Efficiency: Administrative processes are streamlined, reducing delays and ensuring quicker service delivery.
- Accessibility: Citizens across urban and rural Punjab can easily access government services through the network of Sewa Kendras.
- Digital Empowerment: The platform supports the Government of India’s vision of empowering citizens with digital tools, contributing to a more digitally literate and connected society.
Implementation Methodology
.Implementing Agency Details
Name of implement agency
Punjab State eGovernance Society
Name of Representative of Agency
Vinesh Gautam
Representative Agency Email
vinesh.gautam@punjab.gov.in
